How It Works Impact Industries Pilot Program Contact Request a Pilot

Your Customers Already Know.
Now Get Them to Act.

Member Stability turns your existing communications into measurable behavior change — reducing costs, increasing engagement, and delivering ROI you can track.

Request a Pilot See How It Works

The Problem

The Gap Between Awareness and Action Is Costing You

$150–$450
Average annual cost of an unengaged or late-paying customer
10–20%
Typical customer participation rate without behavioral activation
30–90 days
How long most organizations wait before intervening on at-risk customers

Most organizations have the data, the programs, and the communication channels. What's missing is a system that converts insight into action — automatically, measurably, and at scale.

The Process

A Simple Model. A Measurable Outcome.

1
Trigger
A data signal identifies a customer at a critical decision point
2
Intervention
A timely, personalized nudge is delivered through your existing channels
3
Behavior Change
The customer takes a specific, trackable action
4
ROI
The outcome is measured and tied directly to financial impact

Results

Proven Impact Across Every Pilot

30%
Reduction in customer delinquency rates
$200K+
Net savings generated per 5,000 customers in pilot programs
3×
Improvement in program participation rates through behavioral nudges

Based on behavioral activation benchmarks across utility, financial services, and consumer engagement programs.

"The shift from reactive communication to proactive behavioral activation is where the real ROI lives."

Industries

Built for Any Organization That Serves Customers at Scale

Member Stability is industry-agnostic. If you have customers, a communication platform, and a gap between awareness and action — we can help.

Energy & Utilities
Reduce arrears, prevent disconnections, boost rebate participation
Financial Services
Drive on-time payments, reduce delinquency, increase savings behavior
Healthcare
Improve plan engagement, benefits utilization, and preventive care actions
Telecommunications
Reduce churn, drive plan upgrades, improve payment consistency

Piloting in additional industries. Reach out to explore fit.

Get Started

Start With a Pilot. Prove ROI in 90 Days.

  • 3 custom behavioral triggers designed for your customer base
  • Delivered through your existing communication channels
  • No heavy integration or sensitive data requirements
  • Full ROI tracking and reporting dashboard
  • Measurable results within one billing or engagement cycle

Pilot Specifications

Pilot Size 5,000 – 50,000 customers
Duration 60–90 days
Model Pay-for-performance
Setup Lightweight — uses your existing infrastructure

Ready to See What's Possible?

Request Your Pilot

Our Difference

Why Organizations Choose Member Stability

Pay for Performance

No behavior change, no charge. Every dollar ties to a measurable outcome.

Lightweight by Design

No new infrastructure. No sensitive data lakes. Works with what you already have.

Proven Model

Built on behavioral economics principles with documented ROI across engagement programs.

Let's Talk About Your Pilot

We're currently accepting a limited number of pilot partners.

If your organization is ready to turn customer communication into measurable action, we'd like to hear from you. Reach out directly and we'll schedule a conversation to explore fit.

hello@memberstability.com

We typically respond within one business day.